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FAQ

Where can I buy tickets to The Orpheum Theater?
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To purchase tickets online, visit www.madisonorpheum.comYou can also call Ticketmaster directly to get tickets by phone, just call 1- 800-745-3000 for direct service! To purchase in person, visit our box office, which is conveniently located in the lobby of the Orpheum Theater (212 State Street) and is opened 12PM - 5PM Tuesday through Thursday.

Where can I learn about Orpheum’s VIP program?
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Our VIP programming varies by show and can include exclusive experiences such as premier reserved seating, Meet & Greets, merch and much more. We are always updating the fan experience and are happy to fill you in on any upgrades we have available for upcoming shows. Please reach out to our Box Office Manager, Danielle Rubio, with any questions: DanielleRubio@LiveNation.com.  

My tickets are at Will Call, what should I bring to pick them up?
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All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and the ticket confirmation number. 

My friend has tickets at Will Call, but can't make it. Can I pick up his tickets?
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We are only allowed to distribute tickets to the ticket purchaser or winner directly. The box office cannot transfer the names on tickets purchased through third party sites, tickets won through giveaways or any names on a guest list. To transfer a name on any of these orders you please contact the point of purchase directly.

I think I'm on the guest list?
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Artist guest lists are usually at the box office about a half hour before doors open on the day of the show. To redeem your tickets, please present your valid Photo ID. To avoid any confusion, we recommend double checking with your contact the day before the show to eliminate any miscommunication the night of.

The show I have tickets for just cancelled. How do I get my money back?
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If a show is cancelled due to unforeseen circumstances you will be refunded the entire amount of your ticket price and service fees. If the show is not rescheduled for a later date all online purchase will be automatically refunded. If you paid with cash, you will need to redeem your refund at the box office. Please call (608) 250-2600 with any questions regarding canceled performances.

Is parking available near the venue?
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The closest parking is located in the city lot directly behind the theater at the intersection of Carroll and Dayton Street.

I have a disability. Do you offer assistance?
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The Orpheum Theater aims to provide comfortable and accessible seating for all of our guests. Please call the box office directly at (608) 250-2600 or e-mail info@madisonorpheum.com for assistance or accessibility requests.

I noticed that the show I’m going to is General Admission. How will this affect my ability to secure ADA seating?
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We’re able to accommodate disabled patrons at all of our shows. Call the box office or send an e-mail to info@madisonorpheum.com and our staff will happily explain to you what we’ll do to assist you.

Can I bring my camera? Can I videotape the show? Can I bring my audio equipment?
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Patrons are allowed to bring in a SMALL personal camera. Processional cameras, or anything with a detachable lens is not allowed. Please note that permission to take photos is at the discretion of the artist. Video recording is not permitted. Cell phone usage and any photography is strictly prohibited at all comedy performances.   

What is NOT allowed into the venue?
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Pets, alcohol, drugs, laser pointers, skates, wallet chains, spiked jewelry or belts, banners, backpacks, flyers, glow sticks, beach balls, Frisbees, fireworks of any kind or any outside food and beverage are not permitted for any show. Purses and bags will be searched upon entry. EDM shows may have additional restrictions.

Once I come into the venue, can I leave and come back?
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Reentry is permitted with your original ticket and show specific stamp. Please receive your stamp upon exiting the venue.

How old do you have to be to attend a show?
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Most of our performances are all ages, unless otherwise noted. Please call the box office for age restrictions on specific performances. Regardless of age, every individual is required to purchase a ticket for entry.

Can I smoke in the venue?
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No, smoking is not permitted in the venue; however, a designated smoking section is available outside.

Do you have a dress code?
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No Shoes, No Shirt, No Service. 

I think I lost an item at the theater. What do I do?
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For lost items, please reach out to info@madisonorpheum.com with a description of the item, your name and your phone number so that we can contact you if your belongings are found.

 

 

Can I host a private event at The Orpheum Theater?
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Yes, we would love to host your event! Wedding receptions, high school proms, business events, holiday parties - you name it! The Orpheum is a beautiful space for many special occasions. Please contact our Director of Sales, Abby Schulz, at AbbySchulz@LiveNation.com for more information. 

Is the Orpheum Hiring?
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We are always seeking passionate and dedicated staff. Stay updated and find open opportunities for employment by visiting  www.livenationcareers.com.

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